Omamavel Refund and Returns Policy

Effective Date: November 27, 2024

At Omamavel, we want our customers to be completely satisfied with their purchases. If for any reason you are not happy with your order, our Refund and Returns Policy ensures that you have a simple and straightforward process for returning or exchanging products. Please read the following policy for all the necessary details.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be in its original, unused condition.
  • The item must be in its original packaging, including any tags, labels, or accessories.
  • The return request must be made within 30 days from the date of delivery.

Note: Certain products, such as personalized or custom-made items, may not be eligible for return unless they are defective or damaged upon arrival.

2. How to Return an Item

To return an item, follow these simple steps:

  1. Contact Us: Reach out to our customer service team via email at [email protected] or by phone at (402) 235-2304 to request a return authorization. Please include your order number, the item(s) you wish to return, and the reason for the return.

  2. Return Instructions: Once your return request is processed, you will receive return instructions, including a prepaid return label (if applicable). Please ensure the item is securely packaged for its return journey.

  3. Ship the Item: After receiving the return authorization and label, drop the package off at the designated shipping carrier. You are responsible for the return shipping cost unless the return is due to an error on our part or a defective product.

3. Refunds

Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund. If your return is approved, the refund will be processed to your original payment method within 7-10 business days.

  • Refunds are issued for the price of the item(s) only. Shipping and handling fees are non-refundable, unless the return is due to a defective or incorrect product.

Note: If the item shows signs of being used or damaged, we reserve the right to reject the return or charge a restocking fee.

4. Exchanges

If you wish to exchange an item for a different size, color, or product, please follow the same process as returning an item. Once we receive your return, we will ship the exchange item(s) to you, and you will only need to cover any difference in price (if applicable). Return shipping charges may apply.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will provide a full refund or send a replacement product at no additional cost.

  • Damaged Products: If your item is damaged during shipping, please provide photographic evidence of the damage along with your return request.

  • Defective Products: If the product has a defect not caused by shipping, please contact us with details of the issue for resolution.

6. Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Personalized or custom-made items (unless defective or damaged).
  • Gift cards.
  • Downloadable content (such as digital products).

7. Customer Support

If you have any questions about the return or refund process, or if you need assistance with your order, please do not hesitate to contact our customer support team:

  • Email: [email protected]
  • Phone: (402) 235-2304
  • Address: 104 W High St Murray, Nebraska (NE)

We are here to ensure your shopping experience with Omamavel is enjoyable and stress-free.

8. Changes to This Policy

We may update this Refund and Returns Policy from time to time. When changes are made, we will post the updated policy on our website with the updated effective date. Please review this policy periodically for any updates.

For more information, visit our website: Omamavel